HobbyBuy.com makes every attempt to save you both time and money. In an effort to provide the best and fastest service possible, we have listed answers to frequently asked questions below. We constantly update this as new inquiries come in. If you cannot find your issue addressed here, please feel free to contact us for more personalized help.
THANK YOU FOR YOUR VISITING US!
- When will a particular item be shipped?
- Do you have this product in stock?
- Can you tell me more about a particular product?
- How do I cancel a backordered item?
- How do I cancel an order that was just placed?
- How do I return a product?
- Can I stop by HobbyBuy.com to pick up an order?
- Will you match a price for me?
- Do you accept Money Orders?
- Do you handle international orders?
- Do you ship to Canada?
- Will you let me ship to an address that is different than my billing address?
- What happens after I place an order?
When will a particular item be shipped?
Most products usually ship within 24 hours if your order is placed before 2 PM Eastern Standard Time. All regular products usually ship 24 to 48 hours after your order is placed. Some products ships 3 to 7 days after your order is placed. This item is sourced directly through our vast network of suppliers in Asia. Many of these items are not available or highly priced in the US - HobbyBuy.com brings these exceptional products directly to your door, at a good price.
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Do you have this product in stock?
You can obtain real time product availability information from our Web site by clicking on the “Item ships in 24-48 Hours” or “Item ships in 3-7 Days” or “Out of Stock” link on the product page of each item.
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Can you tell me more about a particular product?
HobbyBuy.com has listed as much information as possible for almost all products on our Web site. We have made every attempt to ensure the relevancy of this information. If for any reason your inquiries are not answered on the HobbyBuy.com Web site, please visit the product manufacturers Web site for further information. Or
Contact us with the product part number and ask us to update the Web site. We'll try to add more product information within 2 business days.
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How do I cancel a backordered item?
If you must cancel an order for any reason, please send HobbyBuy.com an email with your order number, item part number and description by
Contacting us . Once your cancellation is confirmed, we will send you a confirmation email for your records.
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How do I cancel an order that was just placed?
If you must cancel an order for any reason, you may do so by logging into your account at HobbyBuy.com and cancel the order before it is shipped. You may also email us with your name, order number, item part number and brief description by
Contacting us . A HobbyBuy.com Customer Service Specialist will determine whether the order has already shipped. If your order has not been shipped, we can usually process the cancellation. If the cancellation is confirmed, HobbyBuy.com will send you a confirmation email. This confirmation email is your proof of cancellation and will be necessary, in case of any questions, to waive the restocking fee.
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How do I return a product?
Please read our Return Terms, Policy and Instructions.
Contact us for more information.
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Can I stop by HobbyBuy.com to pick up an order?
We do not offer Will Call or pick up service from our office or warehouse locations.
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Will you match a price for me?
HobbyBuy.com strives to offer low prices, however, we do not offer price matching. We do update our prices throughout each day to always ensure the best deal for our customers.
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Do you accept Money Orders?
HobbyBuy.com currently accept VISA, MASTER and AMERICAN EXPRESS. To ensure speedy processing, we currently do not accept money orders.
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Do you handle international orders?
Yes, we do accept international orders. However, processing might be slower due to the extra effort needed for verification.
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Do you ship to Canada?
Will you let me ship to an address that is different than my billing address?
To prevent fraud, we will only ship to an alternate address that is stated on the credit card account as an alternate shipping address or in the notes portion of the records for merchant verification. This does not apply to debit cards, as most debit card banks do not allow the customer to add an alternate address. If you need to notify the issuing bank of an alternate address, you may do so by calling the number on the back of your credit card. HobbyBuy.com will call your bank to verify your information before shipping your order. Due to shipper restrictions.
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What happens after I place an order?
Once your order is placed, you will receive an order confirmation email. When your order is processed you will receive an email from Fedex stating the detailed tracking information. For your convenient, the member login section will also be updated automatically to reflect the status change.
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